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Agent Crash when incoming call from outside the contact center

Tags: call handling

May 2, 2022 at 5:18am • 1 replies • 0 likes

Stephen Kenney

We have an agent that when an call comes in from the outside and not part of the max agent contact center it causes the Max Agent to crash. Happens several times a day.

Not sure how to debug this. It does not happen for all agents and there is nothing obviously incorrect with the setup for the agent.

Appreciate any insight.

Mary-Community_Moderator on May 2, 2022 at 8:43am • 0 likes

Stephen, please reach out to our Tech Support to resolve this issue. You may submit a ticket at https://support.ringcentral.com/new-case.html. If you experience a problem with the link, let me know.

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