Welcome to the RingCentral Community

This is still an issue. I just wasted 20 minutes (and absolutely not the first time, every week I get this call) trying to get audio notifications to work for one of our staff. It was working earlier today. Now suddenly, she gets absolutely no sounds. She is on the newest version. Every single day, at least a few of our staff have this same problem arise.

I tried turning off the notification sounds in the Settings -> Notifications, closing the desktop app (using File->Quit), re-opening the app, re-enabling the sound in the settings, shrinking the app to the task bar, sending a test message. Didn't work.

I tried changing the sound of choice.

Tried disabling the sound on the Direct conversation, closing the app, re-opening, enabling it, closing the app, then re-opening it again, then sent a test message. Didn't work.

Even a system reboot did not fix this.

Everything is exactly as it should be. Other system sounds work. The basic sound slider dings when adjusted from the task bar. She has no other speakers, its just the built in ones.

So I came here hoping to find a solution, only to find this has been a problem for almost 2 years now, and still not resolved.

Hi @Paul Dobbs, may I know what is the exact problem are you referring to? Is it related to this feature?

WOw.. something very wrong with your forum. This was not posted to this thread. This was posted to the thread about Desktop App sound notifications.

Which thread were you trying to add it to? We'd like to know so we can identify if there is an issue with the platform.

Please continue to vote for this NEEDED item here:

https://ideas.ringcentral.com/ideas/ENTCOM-I-231

LETS GET ON IT. YEAR IS WAY TO LONG ESPECIALLY FOR A MAJOR FLAW

It's been nearly a year. This is a major flaw. Any progress yet?!

Ridiculous that it's been a year and this basic functionality is not implemented yet.

Please continue to vote for this NEEDED item here:

https://ideas.ringcentral.com/ideas/ENTCOM-I-231

Thanks so much for reminding people about the portal, @J Cross!

I agree, this should be a priority, after paying a lot for our phones, we don't use them to answer calls!

Why does the Help page on this https://support.ringcentral.com/article/9758.html say that you can change the order of the Desktop & Mobile app?

Under step 3, it says "By default, the desktop and mobile apps option is enabled and is set to ring first before your other forwarding numbers. You can toggle the slider to disable it, or drag and drop Desktop & Mobile apps to change the order." But you can't drag it. While I would rather have the feature, at least make the documentation correct so we don't spend a lot of time trying to do what RC says can be done.

@mitch-turner Thank you for bringing this to our attention. We will coordinate with the KB Team to correct the error of this article.

How about while you're at it, we actually get this egregious error fixed? ;-) Would be REALLY nice to have the hard line phones ring first. Ours might actually get used!

Thanks... I know we (users) would all prefer correcting the software rather than the article!

Agreed... I am at a loss to WHY this isn't an option or feature yet! Focus on actual general process instead of features that are not as useful.

This has been an issue for us since day one of our singing up with RC. This is not something special, other providers have this as standard. We are 16 months later and still your customers cannot have this function? As a programmer, I don't see this being some big chunk of coding that would need to be changed - it would be code to make it possible to switch the order like we can already do with any of the other added Forward numbers in the listing. Is there any update on a time line for this?

This absolutely needs to be a feature!!! It makes ZERO sense that this isn't an option. Please vote for the idea here:

https://ideas.ringcentral.com/ideas/ENTCOM-I-231

Why is it taking a year to advise this is still not a standard feature? I know when we had reasonable requests the developers were able to implement the changes with the next update. Seems this is not an important request for RC. I am 100% positive it is a major concern for all your customers.

Hi @JJ Millis, I will follow up with the Product Team if there's already a roadmap for this feature.

I would like this as well... It used to allow you to choose which you wanted to ring. This feature needs to be escalated as this is a major flaw.

Any further updates on when this might be implemented?

Hi @Andrew, there's still no update on this.

Lack of this feature is disappointing, I want to use my Yealink T48S for managing calls, my computer is for my main work. Please develop this feature!

Please add your vote in the mentioned Feature Request link above. We'll continue it with the Product Team.

I too would LOVE this functionallity in RingCentral. Also coming from 'another' voip provider, many of my users/executives would like to be able to have calls ring their desk phone BEFORE their desktop/mobile apps.

We need this as well. Do you have an ETA yet?

Hi Patrick,

No update on this yet.

I 100% agree with this request! Coming from a former VOIP competitor a majority of my end-users want calls to ring their desk phone first before it rings out to their desktop app or mobile app. This is a standard functionality of most competitors.

I definitely agree with Trevor here. I've been asked this by my clients asking to have their Desk phone ring before their mobile / desktop app, or even to be able to change the order and move it to later in the order.

This would be beneficial for not just this client, but other clients who have asked for this feature!