My request (example below) to MakeCallOut is returning a CMN-102 error. It implies that the deviceId is wrong, but I can't work out why. I've tried sending the request including the accountId and the tilde (~) but can't seem to get it working. I believe this code worked on the sandbox. Now I'm trying it on Production. The call is supposed to dialing using the RingCentral softphone.
Note: This is the second time I've posted this question, but the first post isn't visible. It's still in moderation. I'm not sure why.
See below for trace. I've subsequently found out that my deviceId is "508363071" and when I use this deviceId value then MakeCallOut now works, but I can't figure out how/why this is my Id and why I get a different id returned to the GetDevices.
==
Request:
POST https://platform.ringcentral.com/restapi/v1.0/account/~/telephony/call-out HTTP/1.1
X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0
Authorization: Bearer RlJBMDhQMzRQQ...
Content-Type: application/json; charset=utf-8
Host: platform.ringcentral.com
Content-Length: 73
Expect: 100-continue
{"from":{"deviceId":"801351217067"},"to":{"phoneNumber":"+493022732152"}}
--
HTTP/1.1 404 Not Found
Server: nginx
Date: Thu, 19 May 2022 20:04:45 GMT
Content-Type: application/json
Content-Length: 145
Connection: keep-alive
X-Rate-Limit-Group: heavy
X-Rate-Limit-Limit: 10
X-Rate-Limit-Remaining: 9
X-Rate-Limit-Window: 60
RoutingKey: FRA08P34
RCRequestId: eda7411e-d7ae-11ec-90aa-005056b59535
{
"errors" : [
{
"errorCode" : "CMN-102",
"message" : "Resource for parameter [deviceId] is not found"
}
]
}
Where and how did you get the device ID? Is it working now?
No. It's not working for me. But when I read the other posts then I think I understand why. I thought that the "Phone" app in my Device list was the RC app, and I didn't understand why the Device Ids were different.
Now I understand that the RC app doesn't appear in the Device list. I find that annoying especially since the RC app appears to have a Device ID (in the events). But there appears to be now way to find out this Id without just sniffing the events.
It is a known issue. RC app does have a device ID, but there is not easy way to get it.
Thanks, @Tyler Liu. Just to confirm, the RC App's Device Id is essentially dynamic and thus will change over time, right?
RC app's device is basically a WebRTC Phone. I did a quick test, use the same credentials to setup a WebRTC phone twice and I got two different device IDs. So yes, ID will change.
==
Previously I'd sent this request:
GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/device HTTP/1.1
X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0
Authorization: Bearer RlJBMDhQMzR...
Host: platform.ringcentral.com
--
HTTP/1.1 200 OK
Server: nginx
Date: Thu, 19 May 2022 20:04:07 GMT
Content-Type: application/json
Content-Length: 1772
Connection: keep-alive
RCRequestId: d749b2f8-d7ae-11ec-bf1c-005056b5c469
RoutingKey: FRA08P34PAS03
Content-Language: en-GB
Vary: Accept-Encoding, User-Agent
X-Rate-Limit-Group: light
X-Rate-Limit-Limit: 50
X-Rate-Limit-Remaining: 49
X-Rate-Limit-Window: 60
{
"records" : [ {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/330036071/device/801351217067",
"id" : "801351217067",
"type" : "SoftPhone",
"sku" : "DV-1",
"name" : "RingCentral Phone-App",
"serial" : "XXX",
"computerName" : "XXX",
"status" : "Offline",
"extension" : {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/330036071/extension/362114071",
"id" : 362114071,
"extensionNumber" : "708"
},
"phoneLines" : [ {
"id" : "157219071",
"lineType" : "Standalone",
"emergencyAddress" : {
"required" : false,
"localOnly" : true
},
"phoneInfo" : {
"id" : 435446071,
"phoneNumber" : "+492284229820716",
"type" : "VoiceFax",
"usageType" : "DirectNumber",
"country" : {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/dictionary/country/83",
"id" : "83",
"name" : "Germany"
}
}
} ],
"emergency" : {
"addressStatus" : "Invalid",
"addressEditableStatus" : "AnyDevice"
},
"linePooling" : "Host"
} ],
"paging" : {
"page" : 1,
"totalPages" : 1,
"perPage" : 100,
"totalElements" : 1,
"pageStart" : 0,
"pageEnd" : 0
},
"navigation" : {
"firstPage" : {
},
"lastPage" : {
}
}
}
==
Previously I'd sent this request:
GET https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/device HTTP/1.1
X-User-Agent: Unknown/0.0.1 RingCentral.Net/5.16.0
Authorization: Bearer RlJBMDhQMzR...
Host: platform.ringcentral.com
--
HTTP/1.1 200 OK
Server: nginx
Date: Thu, 19 May 2022 20:04:07 GMT
Content-Type: application/json
Content-Length: 1772
Connection: keep-alive
RCRequestId: d749b2f8-d7ae-11ec-bf1c-005056b5c469
RoutingKey: FRA08P34PAS03
Content-Language: en-GB
Vary: Accept-Encoding, User-Agent
X-Rate-Limit-Group: light
X-Rate-Limit-Limit: 50
X-Rate-Limit-Remaining: 49
X-Rate-Limit-Window: 60
{
"records" : [ {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/330036071/device/801351217067",
"id" : "801351217067",
"type" : "SoftPhone",
"sku" : "DV-1",
"name" : "RingCentral Phone-App",
"serial" : "XXX",
"computerName" : "XXX",
"status" : "Offline",
"extension" : {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/account/330036071/extension/362114071",
"id" : 362114071,
"extensionNumber" : "708"
},
"phoneLines" : [ {
"id" : "157219071",
"lineType" : "Standalone",
"emergencyAddress" : {
"required" : false,
"localOnly" : true
},
"phoneInfo" : {
"id" : 435446071,
"phoneNumber" : "+492284229820716",
"type" : "VoiceFax",
"usageType" : "DirectNumber",
"country" : {
"uri" : "https://platform.ringcentral.com/restapi/v1.0/dictionary/country/83",
"id" : "83",
"name" : "Germany"
}
}
} ],
"emergency" : {
"addressStatus" : "Invalid",
"addressEditableStatus" : "AnyDevice"
},
"linePooling" : "Host"
} ],
"paging" : {
"page" : 1,
"totalPages" : 1,
"perPage" : 100,
"totalElements" : 1,
"pageStart" : 0,
"pageEnd" : 0
},
"navigation" : {
"firstPage" : {
},
"lastPage" : {
}
}
}
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