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Zapier Integration with InContact

Tags: integrations

May 25, 2022 at 6:49am • 3 replies • 0 likes

Ivonne Pineda

Does anyone know how to Connect InContact with Zapier or a webhook example?

I was wanting to connect InContact with Gorgias.com app to create tickets to missed calls or new voicemails and was hoping to do this using ZAPIER or a WEBHOOK feature.

If you can guide me with the fields with Zapier. My goal is to integrate InContact with Gorgias.com via Zapier.

Ivonne Pineda on May 25, 2022 at 9:21am • 0 likes

@ringcentral-admin @Mike Griffin (Admin) @for-incontact @for-incontact1 @technical-support5247 help please

Ivonne Pineda on May 25, 2022 at 9:50am • 0 likes

@Mary-Community_Moderator @Jessica-Community_Moderator @Jenn-Community_Moderator @Becky-Community_Manager help pls

Becky-Community_Manager on May 25, 2022 at 10:07am • 0 likes

My team is mostly on the Customer Support side. I would recommend @Phong Vu to assist.

Ivonne Pineda on May 25, 2022 at 10:23am • 0 likes

Thank you @Becky-Community_Manager

@Phong Vu can you please help me?

Ivonne Pineda on May 25, 2022 at 10:30am • 0 likes

@Phong Vu

If you can guide me with the fields for zapier. My goal is to integrate InContact with Gorgias.com via zapier.

2 Answers

Vijay Uppalapati answered on May 25, 2022 at 1:00pm

At present we have Zapier -RingCentral integration for new voicemail and miss call triggers. For inContact to integrate with us, inContact needs to publish a Zapier integration with action for creating a ticket,

and pair this inContact Zapier integration action with RingCentral Zapier Trigger.

RingCentral Zapier integration provides triggers and actions related to RC use-cases only.

Phong Vu answered on May 25, 2022 at 11:48am

Saying InContact, do you mean Nice InContact? If so, as far as I know, RingCentral don't have platform integration with Nice InContact, so you have to contact them directly.

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