Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Accessing Call Data and Recordings on new Engage Accounts

Tags: Engage Digital and Engage Voice

May 26, 2022 at 7:57am • 2 replies • 0 likes

Robert ITM

Is there a way for me to enable the legacy reports on a new Engage Voice account or has a new way to access recordings and retrieve line by line data without needing to go to the API/DB connection been created?

Previously I mostly used the Global Call type Detail report to navigate the data stream to investigate issues.

Mary-Community_Moderator on May 27, 2022 at 8:53am • 0 likes

Hi @Robert ITM, I'm digging for an answer to your question.

Suyash Joshi on May 26, 2022 at 8:43am • 0 likes

moved this question to community as it's not a API related question.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales