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Getting an error while getting in ringcentral extension.......You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

Tags: ringcentral app

May 31, 2022 at 6:38am • 2 replies • 0 likes

Abhishek Babal

while signing in through extension

Geeting an error ...........

You cannot use this device to make PSTN calls including Emergency Calls since no Digital Line is associated.

Phong Vu on May 31, 2022 at 8:27am • 0 likes

Tell me more about what you did. What environment, sandbox or production. And the exact steps that took you there.

Abhishek Babal on May 31, 2022 at 11:48pm • 0 likes

I am adding extension to SPA while signing in ringcentral extension i am getting this error how can i add digital line

1 Answer

Phong Vu answered on Jun 1, 2022 at 7:42am

The message said that you don't have a digital line associated with the user extension. Can you login the service web, select the user -> User Details -> Phone to see if the user has a device or not. If not, click the "Add Phone" button to add a digital line to that user extension and try again.

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