We've been seeing that RingCentral Video meetings make Intel MacBook Air computers freeze and lock up after turning on video or sharing a screen. I started hearing reports from employees in my account last month. It hasn't gotten any better.
Has anyone else noticed this or seen this issue? The RC support teams close the tickets for my team about 5 seconds after the employee reports their video meeting isn't locking up their system after they reinstall the RC App. However, after reinstalling the app on their computer, the issue reappears after one or two meetings.
This issue does not affect any MacBook Air computers running on Apple's M1 chips.
We've had to resort to having users download and use Zoom to get around this problem. Has there been any movement on this?
@Mitchell Craver, this is no longer a known issue. If you are still experiencing an issue, please let me know so I can gather your meeting details and forward them to Support for investigation. Information like Meeting IDs, client logs (/debug-save). Thank you!
Hi @Mary-Community_Moderator, we are still experiencing this issue with every meeting an Intel MacBook Air user attends. Let me know what you need as far as details.
Hi @Mitchell Craver , please forward to this information to us. Thanks!
Email with debug logs, meeting ID, and recording has been sent.
Thanks @Mitchell Craver! I'll submit the information to one of our RCV Developer for investigation.
We are still experiencing as well. No movement on this issue or my previous ticket.
Hi Steve, please send the Meeting IDs, client logs (/debug-save). If you can share us a screen recording, it will be great. Send it to community.support@ringcentral.com. Thanks!
Let me check with the Product Team.
This is happening to me too. I setup a new Macbook Air M1 and install ring central. Test out a meeting and it just spins on the join meeting dialog. I've had luck that it eventually will work but I'm not sure the process to reproduce that. The computer will connect via the browser still, but that's not helpful.
Hi Steve, can you please open a new ticket for your issue so that they will know that it is working intermittently?
Hi Mitchell, I see the case is still open and currently waiting for Tech Support to be assigned. Someone will reach out to you within 24 hours.
If you need the other ticket number, please let me know.
Thank you! I see it in the system, too.
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