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Fax Notification but no faxes when app is not open

Tags: fax

Jun 22, 2022 at 8:21am • 1 replies • 0 likes

Patrick Keller

An end user is saying he will get a fax notification via an email, he will open the app, and the fax is not in the app. Since there is no fax, he has to call the member/company and have the resend the fax.

Mary-Community_Moderator on Jun 22, 2022 at 9:54am • 0 likes

Hi Patrick, another extension might have added his email address as one of the fax recipients. Check which number the fax was sent to, then find out which extension that number belongs to, so you can configure the email notification.

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