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Can't Use Extension numbers with make.com for SMS

Tags: zapier

Jul 6, 2022 at 9:43pm • 1 replies • 0 likes

Sam Prescott

I am trying to setup an automation using make.com (integromat) between Monday.com and RingCentral. It worked fine with Zapier, but with Make.com I can't select the users phone numbers to send SMS messages. Only the super admin, primary user and fax number, but none of the user numbers. I get the following error:

RuntimeError

Error 403 MSG-304 Phone number doesn't belong to extension

The make.com support say it is an Admin permissions issue at RingCentral.

Any ideas?

Mary-Community_Moderator on Jul 7, 2022 at 9:52am • 0 likes

Hi Sam, please reach out to Tech Support about this issue. You may create a case at https://support.ringcentral.com/new-case.html.

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