Hello,
We have 3 users with ring central. We are having an issue
with call log. If user 1 does not answer the call, if it gets answered by line 2 or 3; it still comes as missed call on user 1. Now the employee on user 1 sees it as missed call on her ring central app even though it is answered by other lines and calls the customer again.
If the call is answered by either of the lines it should come as answered in call log instead of missed call.
Please kindly fix this problem.. or guide us through the solution. Any help will be appreciated!
We just joined Ring and this is a huge flaw in design for us. We are in a call center so we are set up just the Persall Family Dental posted. What even makes this more difficult is when the unwanted missed call log takes over the Phone screen - a dispatcher that is standing up away from the desk cannot accept the call from the headset without first going to the phone and hitting the home key. Please, someone, respond to what petition needs to be started to get this functionality changed to accommodate a dispatch office.?
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