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outgoing call error

Tags: errors

Aug 2, 2022 at 8:55am • 3 replies • 0 likes

Kim Ross

When making an outgoing call i receive this error "cannot call network error, please try again later"

Kim Ross on Aug 2, 2022 at 11:21am • 0 likes

I have now uninstalled the app and reinstalled it and have the same issue.

Mary-Community_Moderator on Aug 2, 2022 at 11:37am • 0 likes

Please submit a ticket with Tech Support so they can check the issue. You may go to https://support.ringcentral.com/new-case.html.

Kim Ross on Aug 2, 2022 at 11:07am • 0 likes

That's literally the only thing I haven't done. I'll try that.

Mary-Community_Moderator on Aug 2, 2022 at 9:06am • 0 likes

Hi Kim, are you using a data connection or WiFi?

Kim Ross on Aug 2, 2022 at 9:13am • 0 likes

I have RingCentral set for wifi or mobile data and yes I am on wifi. When I turn the wifi off in my phone settings RingCentral will let me place an outgoing call but why does it do this, my connection is much better attached to wifi. I am also able to receive calls with everything set as it is just outgoing calls are the issue.

Mary-Community_Moderator on Aug 2, 2022 at 11:01am • 0 likes

Have you already tried to uninstall/reinstall your app?

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