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Hello @lizbauer, I'm checking if this is a known issue.

thanks! I think it's pretty new since the ios update is new. I also created a case for the issue as well.

Thanks for creating a case. If you get an update from Support, let us know here, just in case others may experience the same issue.

will do! I also chatted with support on Twitter and gave them my case number. they said they would assign it to advanced support.

there still hasn't been a solution for this. The app still doesn't work even with the latest app update. No followup from support case. Last update from support was 8/30. I reported this issue on 8/18 and now it's the end of September with no solution. Not being able to use the app on my phone is very disrupting to communicating with my team.

Hi @lizbauer, I'm sorry to hear this! I will follow up on what's going in with this issue.

I still haven't heard anything! When will someone update me on what is going on? I really need to use the ios app!

Hi @lizbauer, I'm currently reaching out to the owner of your case, and checking for an update.

i have updated my phone to ios 15.7 and the app still doesn't work. since ios 16 has been reported very buggy, i am not updating until it is stable.

i would really appreciate if there is any solution? i reported this in august.

thank you. i replied twice to the support case and still haven't heard back