Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

2 headsets - how to disable/make one preferred?

Tags: ringcentral app

Aug 16, 2022 at 5:30am • 2 replies • 0 likes

Rob

I have a Plantronics headset and Jabra speakerphone attached to my PC (W11)

Ringcentral keeps defaulting to the Jabra. In fact I never use the Jabra with RC (desktop application), so I want to either disable it completely, or at least make the Plantronics headset the default.

I have tried downloading each of the "apps" for the devices seperately, and also together. Nothing I do persuades RC that the Jabra isn't the main device. It always shows the Jabra as connected and active and the Plantronics as connected and not active.

This is possibly an interaction with Teams which I also use, and use both headsets for.

How can I just remove/disable the Jabra from RC?

thanks

Rob on Aug 17, 2022 at 1:45am • 0 likes

Hi,

Here's with both plugged in:

And here is when I remove the Jabra from the USB

Mary-Community_Moderator on Aug 18, 2022 at 10:20am • 0 likes

Are you using Windows or MAC?

Mary-Community_Moderator on Aug 18, 2022 at 10:24am • 0 likes

Sorry, I see you're using Windows. Would you please try to turn off the Headset controls in the app? Check if your Plantronics will work.

Rob on Aug 19, 2022 at 4:31am • 0 likes

Thanks for the reply.

I have tried turning off the headset controls so I have this in the app:

What happens now is that when I make or receive a call, it doesn't go to the Jabra. However I just get silence for about 3-10 seconds until the Plantronics "catches up", clicks, and then it works. This is far from ideal as if I make a call the other end doesn't hear me and tends to hang up, and the same when I receive a call. So the headset works but only after a lengthy lag. It's very consistent like this. Without the Jabra it's exactly the same

The plantronics headset only works properly with the combination:

Jabra Unplugged

Headset controls enabled

Rather frustrating

regards

Rob

Mary-Community_Moderator on Aug 16, 2022 at 1:41pm • 0 likes

May I know what happens when you turn off the Jabra? Does your Plantronics not automatically connect?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales