External transfer call logs
Sep 14, 2022 at 12:00pm • 3 replies • 0 likes
Jason Wood
Our office has agents working from home on cell phones. The IVR is set to external transfer to the cell numbers, based on what prompt number the caller chooses from the IVR. How can I see what prompt number a caller choose or how many calls are being transferred to each cell phone?
on Sep 14, 2022 at 2:02pm • 0 likes
Screen Shot
on Sep 14, 2022 at 2:08pm • 0 likes
Try entering the cellphone number on the search bar.
on Sep 14, 2022 at 2:01pm • 0 likes
In the detailed call logs, it only shows the calls coming to the main number and no additional info on where it was transferred.
1 Answer
answered on Sep 14, 2022 at 12:12pm
You can search for the cellphone number in the call logs, showing you the history of the calls that were transferred to it.
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