Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Clicked Send (To Voicemail on Desktop APP) caller to Voicemail but Mobile APP Continued to Ring

Tags: voicemail

Sep 21, 2022 at 12:09pm • 3 replies • 0 likes

Mike Schimento

We have had a couple of users that have reported that they chose to send caller directly to voicemail using "To Voicemail" feature on the desktop APP, but call continued to ring on mobile APP and the caller ID was their own RingCentral name and number. Has anyone experienced this?

Mike Schimento on Sep 22, 2022 at 9:49am • 0 likes

Thank you

Mike Schimento on Sep 22, 2022 at 8:28am • 0 likes

user is able to answer the call, I have one user who had it happen twice to her yesterday (9-21-2022), both calls were never presented to voicemail and appear in the logs as missed calls

Mary-Community_Moderator on Sep 22, 2022 at 9:13am • 0 likes

I'm currently checking if this is a normal behavior.

Mary-Community_Moderator on Sep 22, 2022 at 10:56am • 0 likes

Hey @Mike Schimento! Upon checking, this isn't the normal behavior. The mobile app should stop ringing. Please submit a ticket to Tech Support so they can check on this issue. https://support.ringcentral.com/new-case.html

Mary-Community_Moderator on Sep 22, 2022 at 8:21am • 0 likes

Hi @Mike Schimento, what happens when you try to answer the call from the app while sending it to voicemail from the desktop?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales