all missed calls show up 2x's on my caller ID
Hi @Debrah Brooks , can you please send a screenshot he so we can check?
I'm thinking its a setting someplace but i have not got a clue where that might be
Oh! you mean the desk phone. What's the make & model of your desk phone?
yealink is all i know sorry
T57W
@Debrah Brooks , I suggest that you create a ticket with Tech Support so they can check your desk phone properly. You may submit it at https://support.ringcentral.com/new-case.html.
Thank you sooo much!
Is this happening on every missed calls?
Mary, it's on my phone not my computer..how would i send a screen shot here?
Ios i believe
Thanks! Are you looking at your RC app's call log or the phone's original logs?
the RC on the computer shows only one call, but on the desk phone not my cell phone it shows 2 calls for each call
How about in your desktop app? Is it also the same?
When i look at the call log here, it only shows one call but on the phone screen it shows 2 for each call
Are you using android or iOs?
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