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CID-116 It is possible to set a phone number with ID as a caller ID only for group owner

Tags: ringout, caller id

Jan 11, 2023 at 3:41am • 2 replies • 0 likes

Philip Higgs

What does this message mean - we are receiving this as an error when making a Ring Out API call. The request has been working correctly for months and has stopped working in the last couple of days.

What configuration change would have caused this to happen?

Mary-Community_Moderator on Jan 11, 2023 at 9:56am • 0 likes

Hello! Can you please tell us more about your issue? Where do you see this error?

Philip Higgs on Jan 12, 2023 at 7:09am • 0 likes

Hi,

When we call the /ring-out endpoint of the API we get a 403 response with the message:

"CID-116 It is possible to set a phone number with ID [number] as a caller ID only for group owner"

This API call was working fine up until a few days ago. I'm assuming some configuration change has been done at our end to the RingCentral system, but I don't know what it is. I can't find any documentation on the CID-116 error.

Please can you explain what circumstances cause the error to be raised?

Many thanks

Mary-Community_Moderator on Jan 12, 2023 at 8:14am • 0 likes

Thanks for clarifying, Philip! Since this is a Developer issue, I will move your question to the Developer Community.

1 Answer

Phong Vu answered on Jan 12, 2023 at 10:17am

Sorry for the confusion that made your question being passed back and forth between the developer and user community.

Since you said that it used to work before, I doubt that there was some change in the phone number assignment in your account. To investigate the issue, someone will need to have a look at your account setting. Since this is a public forum, I would say it's best to submit a dev support ticket to get help.

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