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Similar issue…this is a real problem.

I doubt this was a surprise roll out by all the major cell carriers…just seems like a little planning could have prevented all this.

TCR form submitted on Jan 7th. We are a property management company that can’t reply to any texts; I get that it’s out of RingCental’s control but I feel like someone should have seen this coming.

1 month today and still no resolution, prepare for longer than 10-14 days.

14 days later and still nothing on this. is anyone actually doing any work? i am picturing all of the TCR forms sitting in a pile in a dark room alone collecting dust

Form filled out on 1/5. It's now been 31 days. THIS IS CRITICAL to my business. The account manager never mentioned that I might be without this service for months! If it wasn't such a pain to port my number back to my old service, I would!

Jill,

Do you have texting yet? I still do not :(

Nope... calling again today.

I don't even know who to call anymore. Spent 3 hours on the phone yesterday. "We are working on it. Waiting approval."

-yea you have been telling me that for 2 weeks after the due date. I think they are just waiting for me to give up. Received my bill today though. That came through just fine

I talked to my account rep and they put in for a refund for the service last week. However, I haven't seen that show up on my account yet....

Jill,

I am still waiting. How about you?

Yep.

I have given up.

I was just told today that my TCR form was rejected because of an invalid URL. I don't even have a website. This is such a joke. They asked me to submit via their fancy new self registration web service and when I log in its not even a drop down. I literally can't even submit it again if i wanted to go through the process. Such a joke

Have them issue credits weekly for every week you cant use the damn thing - it takes a few days.

They said they would -- 30 days ago. Nada credit so far.

@Jill Dunkel From what I can see, your TCR has been preapproved, but not completed. This process is managed by a third party so we're at their whim, but someone will be in touch when the process is completed.

same problem tammie. i signed up December 8th. account executive left and nobody bothered telling me. requested text messaging on day 1. finally in early January i reached out to see what the hold up was and they assigned me a new account exec who told me to fill out the TCR form. sent in my TCR form on January 9th. was told 10-14 business days. on business day 21 now from the form and almost 2 months after signing up with Ring Central and still no text messaging. sure am getting charged by the company each month though!

I am a headhunter and have access to companies' org charts and emails - direct line so it took it to the executive level and got my account enabled.

Was advised they just learned of the requirement - total BS as I filled out the SAME forms for Red Oxygen on December 19th - was approved by the sales rep in minutes, I tried a few platforms and all required the form in Nov - Dec so Ring dropped the ball.

You should know - I tried onboarding moving to Ring 4 times in 3 years and finally accomplished so by pure psycho determination 100% only way. They use to have no onboarding - then a pure hot mess to cancel an account wanting to say it takes 2 months.

Now I am setup we will see - feel like they owe me $5k for my time invested - lol

Any help to get my case to the next level would be greatly appreciated. You can email me at shtx@stockhorsetexas.org

@Jack Hainline Your TCR is also preapproved, but not yet competed.
We know this is challenging and we're doing our best to make sure the process is moving in the right direction.
Please feel free to reach out to the Community team if we can support you further.
Community.Support@RingCentral.com

Brandon Ramirez from TCR (the third party you are implying is responsible)-

"This is an issue on the RingCentral side, and you do need to speak to them about it as they are the ones managing your registration. They are aware that they need to assist."

Let me add some context as TCR registration is being used generally here to refer to the entire process. However, the registration process is not as simple as just receiving TCR's approval, there are additional requirements and vetting.

Part of the reason the process takes as long as it does is RingCentral is manually reviewing the forms to ensure our customers are compliant with carrier policies, and to ensure that the registration has the highest probability of being accepted by TCR, Syniverse, and other parties as required.

After the form has been submitted and approved by TCR, the campaign then needs to go to Syniverse for an additional manual vetting and approval. This can take between 5 and 20 business days (depending on their backlog). If the form does not meet their standards, even if approved by TCR, the campaign will be rejected and requires a new submission (where the clock starts over).

Additionally, some customers may require additional vetting (primarily for T-Mobile) based on their SMS volumes or number of lines (there currently is a 1-2 week approval process for the subID to cover more than 49 lines).

We do have a backlog on our end, and we are working as quickly as possible to clear it and get everyone registered. We are also working on automation that will help our customers complete the forms successfully and should reduce the time it takes to register - although the manual vetting time required by Syniverse will remain.

I know this doesn't solve the delays, but hopefully adds some light into why you are seeing the delays that you are as we work to help everyone understand these new industry changes, bring their usage in compliance, and deliver a best in class SMS service (despite some very frustrating bumps in the road as we and other providers race towards the March 31, 2023 deadline to get all customers registered, while also working to meet requirements to register new numbers before enabling SMS).

I appreciate the information. However, I would assume the sales reps would also have this intel. And they are not passing it on to new customers. I was told 7-10 days from onboarding the SMS process would be finalized. I'm going on day 37 with no SMS. I would not have moved my account to RingCentral if I had known it would be this way.

Same. Be honest with the customer. The account exec's are saying 10-14 business days. I would suspect Ring Central knew this was coming for months so I am confused how such a backlog developed. I wasn't told about the TCR when I signed up in December which I would presume they had not even started process them yet. It was not until I reached out 4 weeks later in January that it was communicated. It appears anyone in that time frame is getting zero service. The customers that had texting before that time frame I would presume still have the ability to text even though they are in the queue. Ring Central should prioritize the customers that can not text at all even if they are lower in the queue. Thanks for the explanation.

I emailed the RingCentral Executive team and got a response from a SVP of sales on the issue - RingCental at this point today can Not Sign up a New Customer and enable Texting in a timely Manner!

• We signed up paid in full on 12.24.22
• Filled out initial form 12.27
• Submitted form 4 more times - was acknowledged received on 1.6.23
• Was advise it takes 24-72 hours to process
• Has NOT processed as of 1.18.23
• Now Advised once it actually processed received - it will take another 10-15 Days
• ALL NEW CUSTOMERS should anticipate it taking at least 2 months to get Texting Enabled!
• We Can Not use the account, having to get weekly credits!