Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Desktop Phone App update made app worse.

Tags: ringcentral app

Mar 7, 2023 at 6:53am • 2 replies • 0 likes

Neal Hager

My office has been using Ring Central for years. Whatever the latest update had in it, has totally corrupted the desktop app. It's slow to load, rejects texts, won't let me pick up calls and has crashed my business which survives on the phone. Please investigate this and send a better update.

SARAH WILLIAMS on Mar 13, 2023 at 3:23pm • 0 likes

I ALSO HAVE THIS SAME ISSUE - ANYWAY TO GET PRIOR DOWNLOAD OF APP TO GET THIS REVERSED UNTIL YOU FIX IT - CPU AND MEMORY AT MAX SINCE UPDATE INSTALLED AND NEED TO REVERT BACK TO OLD VERSON

Becky-Community_Manager on Mar 7, 2023 at 9:26am • 0 likes

@Neal Hager Have you created a case for your concerns?
We are experiencing an SMS outage that can be monitored on our Status Page.
If you'd like the Community Team to create a case on your behalf, please reach out to us at Community.Support@RingCentral.com

Quality PT Home Care on May 8, 2023 at 11:28am • 0 likes

Hello,

We are having the same problems with our updated Ringcentral desktop phone app. The desktop app seems to be glitching and refreshing and not correctly opening up text/updating messages properly

Mary-Community_Moderator on May 8, 2023 at 2:03pm • 0 likes

Hi @Quality PT Home Care, thanks for submitting a ticket regarding this issue. Our Tech Support will reach out to you soon.

SARAH WILLIAMS on Mar 13, 2023 at 3:23pm • 0 likes

I ALSO HAVE THIS SAME ISSUE - ANYWAY TO GET PRIOR DOWNLOAD OF APP TO GET THIS REVERSED UNTIL YOU FIX IT - CPU AND MEMORY AT MAX SINCE UPDATE INSTALLED AND NEED TO REVERT BACK TO OLD VERSON

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales