I am a sole practitioner. I do not have an EIN. The template that you have to fill in requires an EIN. I am not going to get an EIN just to make RC happy. And my plan is self-service only. No live person to speak to.
I'm getting very frustrated with RC to the point of pulling the plug and going elsewhere.
Not the answer I was looking for. :(
I'm sorry to hear that @Tom Simchak If I can answer additional questions, please feel free to pose them here or shoot us an email at Community.Support@RingCentral.com
Becky---I do not use the RC App. As I said, 99%+ of my messages go through what I believe to be the desktop app. I'm not sure what Ring Central Messaging is. This image is what I see when I message. I used the voice screen as the text screen has way too much to redact.
So, what am I using? RC Messaging or the desktop app?
Thanks for your time.
AH!
It doesn't appear that you're using the RingCentral App, but rather the RingCentral Phone App. Regardless, of whether you use it on your phone or desktop, you must register your business for SMS/text to send text messages.
Something to throw into the mix...99%+ of my messages are sent from my desktop. Which is not connected to a cell carrier. Does this new policy apply to that sort of usage, too?
@Tom Simchak If you are using the text function through the desktop app, it is still subject to the same carrier requirements.
If you are using RingCentral Messaging, that is not SMS or text and is not subject to the same carrier requirements.
@Tom Simchak Our recommendation for unregistered businesses is to get an EIN.
Our understanding is that other providers are taking a similar approach as the sole proprietor option is extremely limited and has additional oversight requirements.
We would recommend using RC Team Messaging or potentially other social messaging solutions like WhatsApp.
Happy to discuss this further - feel free to shoot us an email at Community.Support@RingCentral.com
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