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Just got off the phone with support and they said we need to fill out a campaign even though we do not use it for marketing. They also said that I was the only person with this concern. LOL

So far they have charged me $4.30 to register and $17.27 to fill out a campaign that I will never do. Any luck on getting a straight answer for this? In the mean time will be looking for another carrier.

We just got charged $150...

@Vevera Family Can you provide a little more context so I can understand what that charge was for?

@Paul Lindberg If you use business SMS, no matter your use case, you must register.
It is an industry-wide shift and no matter the carrier, you will have the same requirements.
I want to clarify "campaign" in this instance means use case - how your business uses SMS.
I wish that TCR would have given it a different nomenclature, but we're working with what they provide.
Happy to assist you with any further questions.

I spoke with a different carrier and they told me that since you (RingCentral) are a publicly owned company this is the reason for the registration. They were a private company and do not have to do it. I asked if they were aware of this new change which responded with yes, but didnt offer any further knowledge just that they didn't have to do it. Are you aware if there is a difference in public/private companies having to do this?

It is my understanding that this doesn't have anything to do with RingCentral's status as publicly traded, as this is a demand from the FCC directly to carriers. Because we work with those carriers, we are required to also comply with these requirements.

According to RingCentral's FAQ. yes.

RingCentral's requirements seem to be more stringent than their competitors in this regard. RingCentral is the only vendor I've seen that requires TCR campaign registration for conversational SMS.

To clarify, because this is an industry-wide change being driven by US mobile carriers, providers must have their customers register their SMS usage (even conversational) or their messages are at risk of being blocked by the carriers.

TCR, which is the entity that handles these registrations on behalf of the carriers has "campaign" types specific to conversational messaging (both low volume and standard) which are also provided to customers via the RingCentral Admin Portal.

You can see a partial list that contains over 100 providers working with TCR on their website at https://www.campaignregistry.com/. Many other providers have also posted TCR registration requirements on their websites (including for conversational purposes) which can be found by searching the provider name with "TCR" or "10DLC A2P."

(note TCR is not required for Canadian customers who are not sending SMS to US numbers)

I read on their site that eventually all companies that utilize text/emails will have to have their clients register too.

@Vevera Family On who's site?

Yours....

Can you please point that out to me? We are not requiring that our customer's customers register anything.
I want to make sure we clarify this.

To continue or start using SMS, please register your company with TCR through your online account by March 31st, 2023.

Correct. This has nothing to do with your customers/patients.
This is your company exclusively.

I think you misunderstood.... I read that all messaging/emailing companies will require this.

Okay, thanks for clarifying.
Yes. It is the case that this is an industry-wide shift. So we are working with those carriers to get all our customers registered.

I do not believe that email is associated with these actions at this time.

We have the same question.