We are a healthcare business and rely heavily on test messaging our employees who are in the field with patients. We have submitted our TCR, completed a case number, and have had no updates from Ringcentral. This has been absolutely detrimental to our communication between office and field staff. How do we get this expedited?
@Nicole Woessner From what I can see, your campaign and brand are officially registered.
However, the final step is to assign your numbers to the campaign.
You can learn more about that step here: https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US
If you do this (or have done this) and you are still struggling with SMS, please shoot us a message here or via our Community Inbox and we'll get someone on our Telco Ops team to dig into it for you.
Community.Support@RingCentral.com
We attempted to link the phone numbers. It shows that our campaign is still in pending status. Only the TCR has been approved. Please advise.
Okay, we just dug into your account and it does still say pending.
Unfortunately, we have to wait for the vetting parties to review and approve.
In the meantime, can you confirm - Are you a new customer and your SMS has been restricted because of the TCR registration?
Yes, we are a new customer. At the time of sign up, we were not notified that we would be unable to text.
Welcome to club ! Like you, were were not told nor do our agreements state SMS would be disabled. I finally learned, after speaking to numerous customer service reps, that RingCentral decided to disable SMS on new user accounts last fall, but apparently didn't internally or externally disseminate that information.
I used to be in telecommunications and am shocked a communications company would intentionally violate their master services agreement. Unfortunately, we are small fish...so there is not much we can do. Good luck. I completed the online portal registration (previously submitted PDF) on 6 Mar and am being told the earliest SMS will be enabled in 6 Apr. : (
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