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FromNumber parameter is not detected

Tags: ringcentral app, phone, rest api

Mar 15, 2023 at 12:56pm • 2 replies • 0 likes

Tyler Ehrig

I am working with the library ringcentral-web-phone
and I am trying to use the fromNumber parameter to initialize a call with a specific number, but it only dials with the company number.

const session = this.webPhone.userAgent.invite(this.numberValue, {
fromNumber: `${this.selectedNumber}`,
homeCountryId: "1", // Optional, the value of,
});

Phong Vu on Mar 15, 2023 at 4:07pm • 0 likes

Print out the value of that "fromNumber" to see what is the number. Where do you get that "selectedNumber" from?

Tyler Ehrig on Mar 16, 2023 at 7:55am • 0 likes

When printing the value "FromNumber"
gives "From XXXXXX67900*1005"
the value of selectedNumber is
"XXXXXX5997".

Phong Vu on Mar 16, 2023 at 9:23am • 0 likes

I asked where did you get it from? From an event payload? What is the type of that number, a company number, a direct number or the main company number?

Tyler Ehrig on Mar 16, 2023 at 10:04am • 0 likes

I'm using Vue.js so the command "this.selectedNumber" it's taking the value from the state, but yes the number is a company number and it waa asigned to my user (the one that was logged in RingCentral web phone app). The issue I'm having is that I'm not able to make call from any number in my company aside as the delfault one

1 Answer

Tyler Ehrig answered on Mar 17, 2023 at 10:01am

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