Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

PDF TCR Registration Ignored, Having to Wait An Additional 30 days

Tags: sms and text messaging

Mar 15, 2023 at 7:21am • 3 replies • 0 likes

Susan Busch

I originally submitted the PDF version of the TCR Registration form on 1/26, and the form has been stuck in pre-approval since. I re-sumbitted through the admin portal on 3/05, and my Brand was approved, but now my Campaign is stuck in Pending. RingCentral support says I need to wait and additional 20-30 business days again? Completely over the edge frustrated that the only answer that is available is waiting. Is there anyone who is in a similar situation? I will be waiting for FOUR months to get texting set up, which was not advertised when I signed up for the service back in January.

J M on Mar 22, 2023 at 6:18am • 0 likes

Same situation. I walked through the registration step by step with an agent. Submitted the PDF. Was still rejected and now need to go through this all over again. I feel for all these VOIP companies. It seems that now they are not a good solution for those who use conversational texts primarily. Which honestly is something more and more customers are utilizing.

Fremont Ng on Mar 22, 2023 at 9:39am • 0 likes

In the same scenario. Still waiting on Campaign approval. I assume it was the same for the pdf version. The online approval is just a joke. The approval of the branding does absolutely nothing. We are beyond unsatisfied with RingCentral & TCR. Our new employees can't text and haven't been unable for over a month.

Becky-Community_Manager on Mar 15, 2023 at 2:20pm • 0 likes

@Susan Busch Let me do some work on my end to help escalate.

Susan Busch on Mar 17, 2023 at 6:53am • 0 likes

Hi Becky, any update? I understand that this is not directly your fault, but our business is hurting with this issue.

Becky-Community_Manager on Mar 17, 2023 at 11:43am • 0 likes

@Susan Busch Apologies for the delay - I did a double check into the status and indeed it is still pending with The Campaign Registry.
Unfortunately, it is the case that the waiting period is difficult to escalate.
I'm happy to keep checking and will be supportive to any additional questions you have.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales