internal call doesn't ring back.
Apr 18, 2023 at 11:29am • 1 replies • 0 likes
Troy Leonard
when our front desk calls one of our extensions the recipient will hear the phone ring but the caller doesn't hear a ring on the line. the caller just hears dead air until the recipient picks up or it goes to voice mail. I can't seem to find a cause or a solution. this also happens when a call is transferred to the recipient.
on Apr 20, 2023 at 2:53pm • 0 likes
Hi Troy, please check the Audio while connecting settings of that extension if it is set to None, which is probably the reason why it is only silent.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
