Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Pop Out Dialpad disappearing on desktop when I answer

Tags: transfer a call

Jul 6, 2023 at 2:01pm • 2 replies • 0 likes

Jamie Burch

I am using the Poly Voyager 6200 UC, when the phone rings it rings on my phone and desktop apps at the same time. When I am a backup to the receptionist and a phone comes through, when I answer using my headset it goes to my mobile app and the pop out dialpad disappears on the desktop app. When a call comes straight to my extension or is transferred to me, when I answer from my headset the pop out dialpad on the desktop app stays there. I need the pop out dialpad on the desktop to be there so I can transfer calls. How do I stop it from going away?

Mary-Community_Moderator on Jul 7, 2023 at 9:01am • 0 likes

Hi @Jamie Burch ,do you still need help with this?

Mary-Community_Moderator on Jul 6, 2023 at 2:02pm • 0 likes

Hello @Jamie Burch, we would like to know more about your issue. A Product Manager would like to setup a call with you tomorrow. Are you available? If yes, please email your contact information and the best time to reach out at Community.Support@RingCentral.com . Thank you so much!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales