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Courses showing not completed

Tags: ringcentral university

Mar 22, 2024 at 11:28am • 2 replies • 0 likes

Jermaine Wiley

I took the following courses:https://university.ringcentral.com/page/en-mvp-a-controlling-company-calls
https://university.ringcentral.com/page/en-mvp-a-using-reports-and-data

My profile doesn't not show them as completed. Do I need to take the courses again to show as completed?

Mary-Community_Moderator on Mar 22, 2024 at 1:57pm • 0 likes

Hi @Jermaine Wiley, I will report this issue and keep you updated.

1 Answer

Kevin Loo answered on Mar 22, 2024 at 2:26pm

Hello @Jermaine Wiley,

Thank you for reaching out. The two tiles you identified are not courses but lead to catalog pages with the courses. You have completed all of the courses on both catalog pages, catalog pages won't show completions like courses do.

You can tell if a tile is a course by looking for the estimated time in the lower right corner, if there isn't one it's a catalog page that leads to courses.

Jermaine Wiley on Mar 25, 2024 at 6:45am • 0 likes

@Kevin Loo , Thank you for your response. That makes a lot of sense.

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