Welcome to the RingCentral Community

Hi everyone! Kindly email us at Community.Support@RingCentral.com if the troubleshooting steps don't resolve your issue, and I'll forward it to our Product Engineers.

Does anyone else think this is crazy and a huge security risk?

1) Allowing a website to open when a call comes in... and 2) that RingCentral "mistakenly" turned this on for multiple customers? All it takes is one disgruntled employee to turn this on for everyone and point it to a malicious website.

You can go here and vote for them to allow admins to toggle the Launch an external app... at a company level: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48017498-ability-of-the-admin-to-configure-launch-an-exter

3 of our users reported the same issues yesterday. RC for teams.

We are having this same issue but we cannot find this setting because we are using ring central through teams. Does anyone know a solution for the teams ring central?

@Noah Mcdonald, I've reported your account as one of the affected.

Currently talking to RC support and they do not seem to have a solution as of yet...

@Madison Coalson, is your issue with MS Teams?

I just opened a case with RC Support, also. Hopefully they can figure this out.

Same, RC for Teams here, and cannot find the setting. Let me know if you find it or find a solution. The users that are having this issue are not using, and do not have installed, the RC desktop app.

@James Turnbaugh_p, I reported your account since you're using Teams.

It's happening to our company as well. Started last Friday for us. Will check the setting from FST and see if that fixes it

Yah, that definitely fixed it for us. Not sure how it turned on either. And it wasn't everyone in our call center, but more than half

Hi Thomas, we tried the instructions above, but couldn't get past step 2 as we could not find general setting under phone - could you please let us know how you resolved this issue?

Sorry for not responding sooner but go to "Settings", then "Phone", then scroll all the way down and turn off the "Launch an external app or website for incoming calls" setting

Hello Everyone, we apologize for the inconvenience.

During the testing of a Feature Flag Control for a feature developed for a specific customer, the Launch an external app (or website) setting was accidentally enabled for some customers. This setting was enabled for a small set of customers with the URL set to "www.google.com". As a result, for those customers in this small pool who had enabled this setting with a specific URL/application configured, it would've been overwritten with "www.google.com".

How to fix it:

1. For RingCentral app users who do not want this setting enabled:
   1. Go to Jupiter Settings -> Phone -> turn off Launch an external app or website for incoming calls (See Figure 1)
2. For RingCentral users who had the URL altered:
   1. Go to Jupiter Settings -> Phone -> Manage (for launching an external app or website for incoming calls) and make the change in the “Enter command” field.
3. For MS Teams users: Please comment here so that I can collect your data, and report it to the appropriate team for resolution.

(Commenting as requested) We only use the MS Teams integration and it is happening for all our users. Please notify us when a fix is available.

Hi, are using the MS Teams integration as well and having this happen.

I’ve got users with this problem. We use MS Teams and this fix didnt help.

Our site is using Teams and having the same issues as well....Really inconvenient to have those tabs open for every single call

We are using teams and haven't been able to figure it out yet.

@Noah Mcdonald, I have already reported this issue to our Product Engineers Team. There's no need for you to take any action at this point. I will keep you informed as soon as I receive any updates from them.

This did not work for me - the option for launch wasn't enabled so I enabled it and disabled it and I still get a tab opening with goole.com every time the phone rings which prevents you from typing ect any other remedies I could try?

Are you using RingCentral of MS Teams?

No, we are not using teams

@Jonathan Massey, I am currently coordinating this with our Product Engineers, and they are asking for your app logs. Please send it to us at Community.Support@RingCentral.com.

I sent an email with the issue to community support - how do I access app logs?

Hello - we are having the same exact problem, but when we try to follow the instructions we can't find a general setting for phone and it appears some of the instructions are missing - could you or anyone else please clarify these instructions for us? Thanks in advance

We are having this same issue but we cannot find this setting because we are using ring central through teams. Does anyone know a solution for the teams ring central?

Any comment from RC on this? Happening for our users too and we have that setting disabled.

Same here - we have just a few people impacted and turning this setting off did not fix.