Mobile App: How to Warm Transfer on the RC mobile app?
Jun 10, 2016 at 10:54am • 9 replies • 0 likes
Bryan P
I can't seem to find a way to do a "Warm Transfer" to another employee when I receive a call. I need to be able to talk to the employee I will transfer the call to first before I actually transfer the call. On the mobile app there is no way to do this, and on the desktop app there is a button but for some reason it isn't letting me press it! Please Please let there be a warm transfer option on the mobile app and let it work on the desktop app.
Thank you
7 Answers
I have tried doing a warm transfer by these instructions and it doesn't work - it is a blind transfer. You refer to an article above but I don't see the article to read or understand what settings to change. I need to use the mobile app to make a warm transfer to a number outside my office. Can someone help?
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This reply was created from a merged topic originally titled I would like to consultative transfer to people outside my ring central users. I would like to consultative transfer to people outside my ring central users from the android mobile app
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This reply was created from a merged topic originally titled warm transfer from mobile application. I want to do a warm transfer from the mobile phone app
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Where can I find the Quick Dial Numbers of other employees? Is that the same as their extensions? Also, I tried doing your "Note" and it transferred the call, but it did not do a Warm Transfer. I need to be able to talk to a fellow employee while the customer is on hold, and then just hang up and the new employee is on the call.
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Hello Bryan,
Try the follow the steps below.
Step 1: To transfer a call to another phone number, press ## to place the call on hold, then press * + 1 + Quick Dial number + #.
NOTE: You can also use ## + extension + # in transferring calls to an extension.
Step 2: The call will now be transferred. You can remain on the line to introduce your transferred caller to the next number.
Step 3: Hang up anytime to complete the transfer or press ** to cancel the transfer.
Try the follow the steps below.
Step 1: To transfer a call to another phone number, press ## to place the call on hold, then press * + 1 + Quick Dial number + #.
NOTE: You can also use ## + extension + # in transferring calls to an extension.
Step 2: The call will now be transferred. You can remain on the line to introduce your transferred caller to the next number.
Step 3: Hang up anytime to complete the transfer or press ** to cancel the transfer.
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