So I updated my profile picture on the Ring Central Desk Top app but it's not updating inside of a meeting. Is there a way to update the picture that shows in a meeting when hiding video? I either need our official company picture or non at all. This is very important for my new job.
Hello, multiple people in my organization are experiencing this exact same issue. Profile Picture is updated within seconds for RingCentral App. However, it was not updated in the RingCentral Meeting App. I've tried multiple times and on different devices without any success. Please correct ASAP.
Thank you,
Juan
Has this issue been corrected yet? I need to change my picture!!! Why is this so difficult?!
I have this same issue. I have tried all of the fixes and workarounds noted above with no luck. Please help RingCentral!
Hello Dallas, apologies! Can you try to uninstall the app and reinstall it? Thanks!
That doesn't work (uninstalling and reinstalling ).
Reinstalling did not work for me either.
Hello Jen, is there any updates / is RingCentral scheduled a fix? I've started a new job and really need to update my picture...
Hey, Team!
Please refer to this Knowledge Base article:
https://support.ringcentral.com/article/Profile-Picture-Does-Not-Update-RingCentral-Meetings.html
If this does not resolve the issue, I would recommend connecting with Support so they can troubleshoot and escalate to the product team.
Thanks!
Hi @Juan Alfaro, @Adam Wells, @dallas-gilmore,
I have been wrestling with this issue too. I have found a workaround for this problem.
a) Download and install "Zoom" on your mobile or PC.
b) Setup your Zoom profile.
c) Once you are logged into the app, go to "settings", edit your profile, and add your profile picture.
d) Zoom and Ring Central Meetings are compatible. Meaning you can start a zoom meeting and people using ring central meetings can join it. Or vice versa you can use Zoom to Join a Ring Central Meeting.
You'll see that when you are in a meeting with your "Zoom" Profile it will show the zoom profile picture.
Anyway hopefully you guys find this helpful in the meantime.
Thank you, but this is not appropriate for all workplaces (bummer!) My work place exclusively uses Ring Central - I need the picture updated in the Ring Central ... I thought they fixed this in November, but i tried their Nov 2020 solution and it didn't work :(
Hi @marianagomez have you tried following these steps: https://support.ringcentral.com/article/Profile-Picture-Does-Not-Update-RingCentral-Meetings.html
Hi Jessica, thank you. Yes, I did those steps- and it only works on my mobile phone, but it does NOT work on my laptop, and unfortunately, I mostly use Ring Central for my job - which means through my laptop. So no, this didn't work
Actually - it didn't even work on my phone. It updated my pic on the mobile Ring Central app, but i stayed in the call for 30 minutes and my picture never updated. Grr. This is so frustrating
@marianagomez Please reach out to Support directly. They can troubleshoot and escalate as needed.
Thank you! This finally worked.
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