Hi.  I'm having the same problem.  When a call comes to my phone directly, or when it's forwarded by a receptionist, my desk phone never rings.  The call goes straight to voicemail.  I do not have DND turned on, and my office hours are set to 24 hours.  I appreciate the help!
Nancy

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Hi Regina, Sorry for the delay in responding here. If you are still having issues, the first thing to look at is the call handling and forwarding rules including the user/after hours settings.  Also, make sure don't have DND turned on. There are a lot of possibilities here so we may need more details. Are you using a deskphone, the RC desktop/sofphone, or mobile app etc? 

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I am having issues with my phone going straight to voicemail after I set it up. Can you help me please?

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Hello @HR HR, apologies! If you are still having issues, please open a case HERE, and our phone support will call you as soon as possible. Thanks!

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No, we fixed this.

THanks

Don

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