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Unable to get support | Cannot open support cases

Tags: log in

Dec 11, 2020 at 5:23am • 4 replies • 0 likes

Skin Cancer Surgery Center

Why do we get error messages when trying to open a support case with Ring Central? We need support and can't even get a chat started without being able to log in. We can log into our RingCentral applications just fine, but NOT support.

Skin Cancer Surgery Center on Dec 14, 2020 at 5:58am • 0 likes

Hello Jenn. Thank you so much for the advice! I cleared the cache on my Chrome browser and logged back into the RingCentral support site and this time I was able to login into the second window, and it is now at the page where I can create a new support case. If I have any other issues I'll reach out, but so far this is looking good. Thanks again! :-)

Skin Cancer Surgery Center on Dec 11, 2020 at 5:31am • 0 likes

I called the RingCentral support line and they directed me to https://support.ringcentral.com. This is the same place where I am UNABLE to log in to open a support case. Please help

Anirban on Dec 11, 2020 at 5:59am • 0 likes

There are some issues there. You can refer thread below:

https://community.ringcentral.com/questions/93274/cant-login-to-support.html?childToView=93275#answer-93275

1 Answer

Jenn-Community_Moderator answered on Dec 11, 2020 at 10:51am

Hello @Skin Cancer Surgery Center, apologies. Using a browser like Chrome saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Can you try these steps, please?

- On your computer, open Chrome.
- At the top right, click Customize and control the Google Chrome icon.
- Click More tools and then Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data
- Restart Browser
- Re-login

Thank you!

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