I'm a new Ring Central user and just discovered that when I'm on a RingCentral call (using the mobile app) and a call comes into my direct cell phone number it automatically puts the RingCentral call on hold.
This is obviously very annoying and disruptive. Is there a solution? I'm using a Google Pixel 4
The attached screenshot shows what options I've got when I scroll to the bottom as you suggest. There is no option for turning on integrated calling. So far I'm really not enjoying the RingCentral mobile app!Screenshot_20201222-103429.png
@Rob Corey I've reached out to the Product Team to determine why you might not be seeing this.
Hang tough and I work to get some answers.
My mobile app is the same as the screenshot that was posted above. Is there an update for Integrated Calling on Android phones?
Ananda,
If you're seeing the same thing, I might recommend a call into Support. I am working with the Knowledge Base team to see if we have any documentation on this feature.
My mobile app is the same as the screenshot that was posted above. Is there an update for Integrated Calling on Android phones?
@Ananda Holman I'm trying to dig into this. I don't have an Android so I'm digging around with my colleagues.
I forgot to ask earlier, but are you on the most recent updated version of the app?
In the meantime, I'll keep looking into this...
Any updates here? I'm having a similar problem on Android. When I'm on client calls and my regular mobile # rings, I completely lose audio, even after dismissing the incoming call, and I have to toggle Bluetooth to reconnect to my headset even though RC app shows Bluetooth connected. It completely botches my call and I look like an idiot. Our IT person has been trying to reach support on this for weeks and no response.
That article shows an app that looks different from the one we're using. There is no option for activating integrated calling on Android or iOS.
@Rob Corey I am using the RingCentral App and was able to locate integrated calling by clicking on my profile image in the upper left-hand corner, selecting phone under Settings, and scrolling to the bottom.
If you aren't seeing this, can you please share some screenshots so we can see what you're experiencing?
"RingCentral calls will be interrupted by incoming mobile calls when Integrated Calling is disabled. "
Check here how to manage integrated calling:
and here
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