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Number Inventory Update Challenges

Tags: company numbers

Nov 16, 2020 at 1:00pm • 2 replies • 1 likes

Service Desk JH

I have a very large company that holds 100's of number blocks, 0001 - 0099, that are currently sitting in my "all numbers" tab under site: Company. Previously when updating a new device I could simply choose the number I want to edit. Well now I need to add extra steps to move the number from the company site to the "number inventory". From here I can then go back to my device, edit number, select the number in my inventory.

This is just another update that provides nothing but more work for our technicians with no way to move multiple numbers at once.

Even if I could move all my company numbers there at one time I do not see how this was a beneficial change.

Becky-Community_Manager on Dec 18, 2020 at 8:56am • 0 likes

Thanks for sharing this, @Service Desk JH.
I understand this is frustrating. We'll share this feedback with the Product team that manages Service Web.
Please stay in touch and if you'd like to share anything further, please reach out at Community.Support@RingCentral.com

Becky-Community_Manager on Nov 16, 2020 at 1:28pm • 0 likes

@Service Desk JH This sounds like something that would be good for the Ideas Portal.
We encourage you to submit this challenge and we'll do our best to get this in front of the Product Team.
https://ringcentral.ideas.aha.io/

under-a-mountain-web-solutions on Dec 18, 2020 at 5:36am • 0 likes

Hey Becky the Community Manager, why can't you submit this to the Ideas Portal? Why doesn't RingCentral customer support do anything to help your clients with problems. All you seem to do is re-send the same emails asking if a problem has been resolved without ever really helping or addressing the problem. Try being a little proactive for your clients instead of adding more barriers to getting problems resolved.

Becky-Community_Manager on Dec 18, 2020 at 8:58am • 0 likes

@under-a-mountain-web-solutions We ask that customers share their use case in the Ideas Portal because they tell the story of their issues best.
If you're experiencing some sort of challenge, I'm happy to assist. Please feel free to reach out at Community.Support@RingCentral.com and we're happy to facilitate.

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