I need to update my billing information but I keep getting an error message. Can someone help!
@Becky-Community_Manager I need to speak to a customer service rep as well. My issue is that when people call and my phone goes to voicemail, it says someone else's name even though the settings say my own name for the VM message.
@Stephani Knorpp Do you currently or have you had a case opened for this issue?
I would recommend doing so if you haven't.
If you have opened a case, please share the case number with us via email and we'll investigate it further with our support team.
Community.Support@RingCentral.com
Having issues updating a new credit card to our account
@william wenger First, have you tried changing it yourself via your RingCentral online account?
If not, here's a great Knowledge Base article that can help:
https://support.ringcentral.com/article/Billing-Update-change-payment-method.html
I would like to speak to a person in management
@Billie Cattermole Can you tell us more about what you need so we can point you in the right direction?
I have the same problem. Can you help me?
You are trying to identify how many extensions you have in your plan?
How do I know how many extensions I have in my current service plan?
@Robin Carmichael Your account manager is able to share all the details about your account. If you're not sure who that is, we'd be glad to assist.
Thank you.
What is the error message that you are getting? If there is an issue, we'd like to be sure to fix it.
In the meantime, we will reach out to your account manager and ask them to connect with you.
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