Can you loop me into the new case as well? I am about to move to Zoom or another platform bc I can’t stand this happening. Today it happened on 3/4 of my calls, but in one call it happened twice!!!!!
@Sonia K. Here is your case number - 12237876
Let us know if we can help further.
@Sonia K. Yep! We can.
I'll have someone from my team jump on this.
https://www.windowscentral.com/how-fix-webcam-freezing-issue-windows-10-anniversary-update
This is an issue for me and others in my organization who use a Macbook. We're running Big Sur 11.2.1. It used to be a rare occurrence, and now happens about 15% of the meetings. And I'm in a lot of meetings. Force quitting works, but it's very disruptive. I've uninstalled and reinstalled multiple times. We need this to be addressed ASAP.
@erin-koller Hey! This is a known issue and we've created a case on your behalf to address the issue - Case Number 12236664.
If you have questions, please feel free to reach out to us at Community.Support@RingCentral.com.
I actually just created case 12235440 after leaving this comment in case you want to merge the cases. Thanks for the quick reply.
Great minds! Thanks, Erin!
I'll have my team connect the two.
This is still happening to me and I’ve deleted and downloaded the app several times. I’m running a 2018 MacBook Air with Big Sur (11.1) and 16gb memory.
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