Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

block SMS from short code

Tags: sms

Aug 29, 2017 at 5:22pm • 2 replies • 0 likes

phil-glantz

It does not appear to be possible to block SPAM SMS messages sent from a short code (e.g. 78645). The block icon does not appear when displaying the message in the windows application like it would for a text from a regular number and when you try to add the short code to the list of numbers in the settings window it does not accept the number and displays the message "Extension numbers cannot be blocked". It doesn't work on the website either. It adds a 1 to the short code (178645).

jeffrey hoover on Mar 18, 2021 at 1:07pm • 0 likes

I get daily NRC texts. Never signed up for them. There is a way of blocking them by sending a return text to the short code number. Ringcentral can't do that unless there is a phone number attached to the text. The NRC texts block the associated phone number & only show short code. I don't believe that Ringcentral has a solution.

This is driving me crazy. I get daily NRC texts. Never signed up for them. There is a way of blocking them by sending a return text to the short code number. Ringcentral can't do that unless there is a phone number attached to the text. The NRC texts block the associated phone number & only show short code.

Jenn-Community_Moderator on Mar 19, 2021 at 7:49am • 0 likes

Hello @jeffrey hoover! This feature is not available yet. We want your vote HERE! Thank you.

danno on Aug 29, 2017 at 5:26pm • 0 likes

Have you tried blocking from the RC4W APP? Via call log.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales