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Canon Webcam Utility not recognized

Tags: hardware, hardware, hardware

Mar 19, 2021 at 11:21pm • 1 replies • 0 likes

Josh Litwin

Has anyone managed to get RingCentral Meetings to recognize Canon's Webcam Utility?
The utility allows us to use our really nice Canon cams as webcams, and it's amazing.

Works with all our other streaming/meeting services, including Zoom, Teams, Google.

But RingCentral, which is our main meeting tool, has so far never recognized the Canon utility or camera, despite different attempts at troubleshooting, and searching the knowledge base.

Thank you

Canon Camera: EOS R firmware 1.4

OS: Mac Big Sur 11.2.3

RingCentral Mac App

Version: 21.1.30.436 Web, 21.1.20.3053 Mac

Date: 2021-03-16 19:45:14

Mary-Community_Moderator on Mar 22, 2021 at 9:15am • 1 likes

Hi Josh,

Try reaching out to our Technical Support. All of our Support numbers can be found here. You can also open a case online here.

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