I am a super admin in RC at the company I work at currently. When I try to modify my own Call Handling and Forwarding settings under the My Extension option, not under the Admin Portal, I get an error message that says "You cannot change Super Admin settings" Am I just not able to forward my calls if I am set as a Super Admin?
Yeah - your admin account is 'borked' - same thing happened here, and while my other Super Admins could alter my account, I couldn't do any changes to my account.
Have them look at ticket 12289363 for the fix.
Good luck!
Hi Andy, may I know which specific setting did you try to change?
so either under my extension>>Call Handling Rules>>Call Handling & Forwarding. I attempt to change any of these settings and click save gives me the error message.
Alternatively, I can go through the admin portal to User List>>Users with Extensions>>Call Handling & Forwarding but I still get the same error pop up when I attempt to click save
Are you able to modify settings of other extensions?
Yes, anyone that isn't listed as a super admin in the company I can modify.
Please provide a screenshot of the error message you're getting so I can escalate this to Tech Support.
Same error code but here it is when attempt through the My Extension portal and through the myadmin portal.
Thanks
Thank you. I'll escalate this to Tech Support Team.
@Mary-Community_Moderator Mary, was there a fix for this issue? I am having this same issue with my profile and call fowarding.
Hi @Chris Somerville, please submit a ticket to the Tech Support Team so they can check the Settings on the portal. You may submit a ticket here.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
