I get kicked off ring central meetings when presenter shares screen on one computer, but not on another (using same internet) even tried direct connection (not wireless), I am not no VPN and I have tried unistalling and reinstalling.
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When I log into a meeting on RingCentral meetings all is okay until the presenter shares screen. Then I am kicked off. This does not happen on a different laptop (using the same internet)-it is not the internet. I have unistalled and reinstalled ring central already and no help. It only happens on my personal computer.
Help!
Shannon
I've got a user reporting the same problem, in either app, and it happens whether or not they're the meeting host.
Surely technical support found a common solution that can be posted?
Joseph, have you submitted a case for this issue for your user?
It's helpful, in reaching a solution, if they can get the details from each user's experience.
You can create a case here.
Tried that not working
,Tried support no answer yet just known issue we are working on it
Do you have a case number, Eugene?
We'll be glad to check on it.
I have the same exact issue as described above! my case number is 13051214 and tech support hasn't been able to help in any way. is there at least a workaround for this or a fix coming soon?
Ramon, it looks like the Support team has reached out via email asking for some additional details but has not heard from you.
Can you check to see if you've received something from them?
I can confirm this issue. I have seen this as well. Need resolution. Same exact situation Shannon!
,I can confirm this issue is happening as well. I have tested the same scenario. Two different PC's same account. I will get kicked from one PC, but not the other.
@Naweed Abassi, please coordinate this with Technical Support as well. Thank you!
Hi Shannon, please check if your computer is compatible with RingCentral Meetings - System Requirements.
It is-I have not had an issue before on this computer-just moved to a new home. Internet is working fine. Just started to happen.
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