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How can I change the invisible setting to a longer period of time before it changes me from available to invisible?

Tags: presence

May 28, 2020 at 3:25pm • 2 replies • 0 likes

kerry-taylor

How much idle time is it before the status changes from available to invisible? Can this time be changed or turned off? I am missing customer calls when this happens

matt-gregory on Jun 9, 2021 at 9:51am • 0 likes

I'm also getting asked about this. Can the "inactivity time" that triggers idle/invisible be a changeable value?

Mary-Community_Moderator on Jun 9, 2021 at 1:23pm • 0 likes

@matt-gregory, there is no option to change this. Please add a feature request here.

1 Answer

matt-gregory answered on Jun 9, 2021 at 9:24am

I'm also getting asked about this. Can the "inactivity time" that triggers idle/invisible be a changeable value?

Jenn-Community_Moderator answered on May 29, 2020 at 8:06am

Hello Kerry!

That would be 15mins is the time. You might want to try our new app. Which handles presence differently based on computer activity.

Thanks!

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