I still recommend the RC Phone app as well. I know RingCentral is trying to get the most of out of their Glip investment, but none of my clients care about the bells and whistles you get with the RingCentral app for Windows.
The way we have it going out from a call queue to an external line, is at the end end of the time period, it goes to a specific extension - that extension then has the Custom Rule to send to the external number.
We also have one extension that goes to 4 physical phones at the same time - just added the phones under the same extension - and in the call queue to ring at the same time. That way if anyone calls the one extension (not from the IVR but directly) - all four phones still ring at the same time. The VM email goes to a distrib group so they all see the VM.
As far as presence... yeah - RC has a ways to go on that. The HUD is the closest thing at the moment.
Let me know if you want screen shots.
@Joe Cache, we basically have the same set up minus the queue. We have auto reception call an extra user that has call handling ring sequentially. It first does a ring group of the receptionist's phones, then it does the external number.
The issue with the HUD is it shows the extra user picked up, not the actual person.
You can dial by extension during a voicemail greeting???
You want visibility (presence) of all 18 extensions on the Cisco 8611? It's limited to 8 users on presence unless you are using a sidecar.
This feature - forwarding a Call Queue to any extension I want - is LONG overdue. Anyone know if it's there yet? I just looked and I can only send my Call Queues to voicemail.
All my client wants to do is have all their phone rings and then roll to the IVR if no-one answers! This should be easy!
- CQ Route to Extension: Reach out to your sales rep and they can get this enabled. It's available but not released.
- Dial by Extension: You can dial by extension at any time in RC, as long as you're not on an active call (actively speaking to someone or leaving a VM message). You would have to dial the ext. and the system recognize it before the VM beep.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder