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I’ve installed App Connect and every time I try to complete the setup nothing happens. After the authorization screen nothing happens. Just stuck.
Hello, Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)?
Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.
I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks
New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image).
I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.
I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.
If you're heading to INBOUND this year, be sure to swing by and visit us! We're at booth #66, and we'd love to show you how RingCentral is using AI to change the way businesses communicate. We've got interactive experiences, and some friendly faces ready to chat. When: September 3 - 5, 2025Where: Moscone Center, San Francisco, CA What is INBOUND?It's an annual conference hosted by HubSpot that brings together professionals from marketing, sales, and customer service to discuss the latest trends, strategies, and technologies in the inbound business philosophy. It's a place for learning, networking, and getting inspired by thought leaders. Learn more at https://www.inbound.com/ Here’s a sneak peek of what to expect from us at INBOUND:Interactive Activations: Dive into our solutions firsthand and see our AI tools in action. Our team of experts will be on-site to answer your questions and show you how to streamline your workflow. Meet & Greet with a Guru: Don't miss your chance to meet
Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging Manage all your business texts with ease using our unified platform Drive immediate customer responses with professional SMS capabilities Perfect for business owners, customer services teams, and anyone looking to improve their customer communication efficiency!See you there!
Who do I escalate my TCR registration (re)submission to? The chatBot does not seem to be armed with any useful information. We have resubmitted for maybe 4th time. Is it better to delete and start over with new submission, or is our latest submission going to be reviewed? Is there an SLA to review? Prior rejections came wiethin 2 days. This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business. Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test. I take mobile numbers from a web form. That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.
If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?
We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle
I preformed the correct steps to complete a conference call, and it did not work. The first person got disconnected when calling the 2nd person. This process has happened on other teammates desk phones. I cannot complete any conference calls from any desk phone which is a new event. The phones always let us do conference but in the last couple of weeks we cannot complete. These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect
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