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Hello, We recently began testing RingCentral App Connect within our NetSuite. We see there is a feature for logging calls under transactions (sales orders and opportunities). However, we don’t see how that would work. All calls are being logged as general calls stored under the customer. Are we missing something?
I have a scenario where members of a call queue all have their numbers forwarded to an external number (cell phone). I can call the members directly and the forward works correctly and the call goes to that members cell phone.However, if I call the number assigned to the call queue - the forwarding doesn’t seem to work - none of their cell phones receive the call.Is this a limitation with call queues? Is there another way to make this work?Thanks in advance.
Is there a way to set a contact to give me a notification for when they come online if they are currently offline? In the Message window.
Hi,I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this.I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Se
My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have
A big thank you to everyone who attended our recent webinar, "Introducing Native RingEX for HubSpot"! Your engagement and thoughtful questions made it a truly valuable session, and we were thrilled to share the exciting capabilities of this new integration with you.Here’s are some of the highlights:We Introduced a fully native RingCentral experience within HubSpot Kicked off a new RingCentral for HubSpot Community Portal We also talked about upcoming feature releases such as AI Notes and Admin ControlsWe’ve also prepared additional resources for you to deep dive into this new integration:RingEX HubSpot Handout HubSpot Blog HubSpot Solution Brief Webinar presentation deckWe understand that there are questions that we’re not answered in the webinar, we’ll make sure to give answers to these questions through the comment section.We hope this post-webinar content provides valuable insights as you explore the power of Native RingEX for HubSpot. If you have any further questions or want to co
How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.
Has anyone run into this and know the solution? … We use the Ring Central widget within our web application.When the user clicks a phone # from within our website, we load the Ring Central widget call feature and prefill the phone #.When the user clicks the text option from within our website, we load the Ring Central widget text feature and prefill the phone #.However, if user has clicked the text option and then later clicked the phone #, we can’t get the Ring Central widget to load the call feature. It always loads the text feature. Are we missing something or is this a known issue with the widget?
Hi, I have applied and after weeks of back and forth with ddetails, SMS registration was approved ...BUT still not able to text via app. the app (when logged in under a different extension) says “register for text messaging. So I applied for all the associated numbers to be added and approved as well. and for days it just says “status in progress.” ultimately what i want is a SHARED SMS inbox so that as customer text messages come in via the main line or if we send a text message from anyone’s extention, ANY of the employees logged into the app with their own extention can respond…..BUT i want responses to look like they are coming from the SAME MAIN LINE.please help.
We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a similar iss
Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.
Our office has RingCentral integrated into Clio. It seems like when my boss logs in and out of Clio or RingCentral the settings saved in RingCentral for this app integration arent saved. This issue does not happen to me so I am wondering if its a particular setting he has for his RingCentral Chrome extension (“This can read or change site data” setting).
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