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Therre is an “SMS Received” Trigger for Custom Workflows. Why is there no “SMS Sent” Trigger? This would be very helpul.
We are a pest control company which uses multiple different numbers that correlate with surrounding towns. We have 5 different numbers total and they are now each attached to 1 of the 6 phones here in the office. I have a main number on ring central that rings on all phones in the office through the call queue which is great, but if a customer is calling one of the other numbers then it only rings on the phone here in the office that has that number as an extension. I would like for if a customer calls any of the 5 numbers that it will ring on all phones here in the office, so no matter which phone number the customer calls it will be able to be picked up here in the office. We are a small business and I am sure that I am not the only person that has tried to do what I am talking about. My thought was perhaps I can have all the 5 numbers call forward the incoming calls to the main phone number through ring central, but after looking into this I am finding that ring central doesn’t allo
How do I turn on the always on top option for video calls so I can take notes and still see the person I’m interviewing similar to Teams?
is there any way that admin can access call transcript and notes in admin portal for all calls.
I was wondering if there's any way we can create a group chat to exchange messages.When I tried setting one up, we received the messages on our RingCentral phones, but when we replied to the group chat, the responses were sent individually instead of to the whole group.Can we send the message to the whole group instead of individually?
We have call recording on for all users and call queues. Currently when a call comes into the IVR and the customer selects an option it goes to a call queue, if the call isn’t answered in a set period of time it rolls over to another call queue. Because of this the caller is hearing the call recording announcement multiple times… when they hit queue 1, queue 2 and then again when their call is answered by a user. Is there a way to have it only announce once? Or turn off the call recording announcement on only incoming calls to the queues? We still need it on for incoming calls direct to user and for outgoing calls.
We’re excited to announce the release of App Connect 1.5.2, bringing new features, improvements, and fixes to help you get even more out of your CRM integrations.We expect App Connect 1.5.2 to be released Monday or Tuesday of next week (June 2nd or 3rd). Here's what's new:New Features Contact search in call/message logs You can now add contacts by searching names directly in the call or message log page. (Originally announced for 1.5.1 but pulled at the last minute — it's finally ready in this release!) Pipedrive: Create Leads for calls Pipedrive users can now create Leads directly from call logs — just like with other activity types. Bullhorn: Set status field when creating records When creating Contacts, Candidates, or Leads in Bullhorn, you can now set the status field directly from App Connect. Admin control over tabs Admins can now manage which tabs (Phone, SMS, Chat, etc.) are visible to coworkers using App Connect. Improvements Bullhorn note ownership (server-side mode) W
I’ve registered my Mitel 6920 phone and the status shows registered. On the ring central portal the phone shows Online. However I’m unable to make or receive phone calls. What am I missing?? Device Existing PhoneChange PhoneResyncSet Up and ProvisionSerial Number: N/A Assigned Type: User PhoneEquipment: BYOD Status: Online Network Status Attribute LAN Port PC Port Link State Up Down Negotiation Auto Auto Speed 1000Mbps 10Mbps Duplex Full Half Hardware Information Attribute Value MAC Address: xxxxxx Platform 6920 Rev: D11(7,8) Firmware Information Attribute Value Firmware Version 6.3.0.81 Firmware Release Code SIP Date/Time Oct 18 2022 21:46:07 Boot Version Boot2 2.1.0.2 Feb 9 2022 21:50 SIP Status Line SIP Account Status Backup Registrar Used? 1 xxxxxx@sip.ringcentral.com:5060 Registered No 2 xxxxxx@sip.ringcentral.com:5060 Registered No
I want to provision a VTech VCS754 Conference Phone to use with my RingCentral account. I cannot find instructions on how to provision it to work. Any help would be greatly appreciated.
Example.We have 10 ‘departments’ that have call queues. Only ONE of these departments, e.g SALES, is enabled for call recording. As are the call handling agents within the queue.There is a recording announcement “thanks for calling sales - your call is being recorded”When a customer calls reception (no call recording) and asks to be transferred to SALES, the receptionist does a consult transfer to an agent. Now here’s the problem.The first part of the consult - receptionist to salesperson - begins with “thanks for calling sales - your call is being recorded”. But when the customer is actually transferred, they don’t hear the warning.We don’t want receptionist to be told, we want the customer to be told.The attempted workaround from RC is to create a custom recording greeting of silence (1 second) and apply. Then on the Sales queue, create a custom greeting saying “you are through to sales - your call is being recorded”. This is fine, ‘in theory’ …….. BUTWe have to record outbound calls
We recently purchased several Yealink SIP-T34W desk phones to replace our older Cisco phones. I was able to setup and connect the new phones easily enough but an annoying problem has surfaced. We use the Auto Receptionist to route calls to the appropriate group during different times of the day. During our business hours, we have a receptionist group that includes our main receptionist who answers the calls and routes them to the correct employee when they come in from our main number. That group also has another another employee who is the receptionist’s backup in case she is busy with other clients. In addition to those two employees, the two principals of the company (my business partner and I) are also members of the receptionist group so we can monitor when calls come in and by whom. After our receptionist leaves at 4:00 pm, we use a different group with a different greeting and my partner or I will sometimes answer if we are expecting calls and we are still in the office.
I’m having this issue currently where even if I’m logged out I will still have a notification from Ring Central showing a call coming through. I’ve deleted and reinstalled the app and I still get calls, even when I’m not logged into the Ring Central app. I’m on iOS 18.5, It was happening on iOS 18.4 as well.
We have a queue that is set to overflow to another queue, if the call is not answered in a certain time. Up to this point it works fine. When it goes to the second queue, the call goes to any member of the second queue regardless of their status on the queue. So if a users manager disables them on that queue, because they are taking calls on another queue that day they still get offered the overflowed calls ,even though their status is disabled on that queue.Support say expected behaviour?
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