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Hi, I have applied and after weeks of back and forth with ddetails, SMS registration was approved ...BUT still not able to text via app. the app (when logged in under a different extension) says “register for text messaging. So I applied for all the associated numbers to be added and approved as well. and for days it just says “status in progress.” ultimately what i want is a SHARED SMS inbox so that as customer text messages come in via the main line or if we send a text message from anyone’s extention, ANY of the employees logged into the app with their own extention can respond…..BUT i want responses to look like they are coming from the SAME MAIN LINE.please help.
How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.
We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a similar iss
Has anyone been able to get their SMS set up when a number is stuck in the “Set up in progress” Status? Its been 7 days since my number was ported and I added it to the SMS pool. TCR was approved previously and it should have been as simple as a 24-48 hour wait to get it turned on. Every day there is another excuse and I’m told to wait another 24 hours.
Has anyone run into this and know the solution? … We use the Ring Central widget within our web application.When the user clicks a phone # from within our website, we load the Ring Central widget call feature and prefill the phone #.When the user clicks the text option from within our website, we load the Ring Central widget text feature and prefill the phone #.However, if user has clicked the text option and then later clicked the phone #, we can’t get the Ring Central widget to load the call feature. It always loads the text feature. Are we missing something or is this a known issue with the widget?
Hi,I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this.I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Se
Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.
We are setting up RingCentral and would like to add a speaker paging system. How can this be accomplished?
Our office has RingCentral integrated into Clio. It seems like when my boss logs in and out of Clio or RingCentral the settings saved in RingCentral for this app integration arent saved. This issue does not happen to me so I am wondering if its a particular setting he has for his RingCentral Chrome extension (“This can read or change site data” setting).
Six months ago, we launched a new Developer Environment package to create a better and more sustainable developer experience. When we did, a significant number of developers were converted to a free 6-month trial. Now, many of those trials are expiring, and developers are finding that they have lost access to their developer accounts. Furthermore, when trying to file a help ticket, they're discovering that it's not possible without an active account.If your trial of our Developer Environment account has expired, and you need to regain access, please reach out to us by phone using the following number:(888) 898-4591When you speak with a representative, let them know that you require assistance in opening a case with Developer Support. Please use the following script:"I need help opening a case with Developer Support. Can you create a case for me with a record type of 'Developer Platform,' and escalate the case to 'Dev Support T1'?"If necessary, refer them to this article with these inst
We have downloaded the latest version of App Connect to be able to integrate with High Level CRM. App Connect prompts for our login/authorization but stalls out and will not open RingCentral .connect, help!!
When I download it it says to “Connect.” I click Connect and it sends me to the marketplace but from the marketplace on my chrome book the link send me back to the tutorial. This is XXXXXXX (redacted) please message me here I need to be walked through this.
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