Answer Call Javascript SDK

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Louis-Philippe Perron asked Mar 23, '20 Phong Vu commented Mar 31, '20

Answer Call Javascript SDK

Hi,

Already using the Javascript SDK to query for Account, Directory, Presence, Call Status, etc. Also successfully using the SDK to do CallOut sessions.

When trying to Answer calls, the API always answer with 400 or 404 responses.

What would be the SDK usage to answer a call, using the telephonySessionId, partyId & deviceId?

regards,

Thanks!

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Answer 1 · 2020-03-23T22:25:30Z

Phong Vu answered Mar 23, '20 Phong Vu commented Mar 31, '20

In order to answer a call programmatically, you need the telephoneSessionId and the partyId. You can get those ids from an active call. The best way to get ac active call info is to implement push notification and subscribe for the presence notification with the detailedTelephonyState set to true, or subscribe for the telephony session notification

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Louis-Philippe Perron commented · Mar 24, 2020 at 02:10 PM

Hi, Sorry I was not clear in my question...

The notification already work ok, and the telephonySessionId + partyId are known and used to proceed with the "Answer".

What I'd like to confirm:

- when I receive the "telephony session" notification for an incoming call, is Answer Call Party the right API to answer the call right away?

- Using the telephonySessionId and callParty from the notification, is that right?

- why am I receiving 400 or 404 responses?

- is there a way to debug further to investigate the problem source?

regards,

0 ·

Phong Vu ♦♦ Louis-Philippe Perron commented · Mar 24, 2020 at 09:38 PM

Can you share some code and also print the error message?

0 ·

Louis-Philippe Perron Phong Vu ♦♦ commented · Mar 25, 2020 at 02:17 PM

function answer({telephonySessionId, deviceId, partyId}) {
  sdk.platform()
    .post(`/restapi/v1.0/account/~/telephony/sessions/${telephonySessionId}/parties/${partyId}/answer`, {deviceId})
    .then(resp=> {
    console.log("response: ", resp);
  })
    .catch(error=>{
    console.log("error: ", error);
  });
}

assuming the telephonySessionId + partyId received by telephonySession notification and proper deviceId. Does the call needs to be at a specific initialization stage to be ready to be answered?

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