How can I check service level history? I would like to see the service level for each day from the previous month.
How can I check service level history? I would like to see the service level for each day from the previous month.
You should be able to do so by changing the date rage prior to running the report. Depending on you set up, the system will delete the recording (call) or chat script after that set time. You will be able to see the info but not the detailed conversation or recording.
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