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Retrieve all SMS messages from entire account

Tags: rest api

Jun 23, 2021 at 12:17pm • 2 replies • 0 likes

James Peragine

How can I retrieve all SMS Messages to/from a phone number from our entire account? I am only able to pull messages to/from a specific extension using the API test method.

2 Answers

Phong Vu answered on Jun 23, 2021 at 12:38pm

You have to login your app as a super admin, read all extensions to get a list of extension ids, then call the user message-store endpoint to read each extension SMS message.

/restapi/v1.0/account/~/extension/[extensionId]/message-store

James Peragine answered on Jun 23, 2021 at 12:52pm

Hi Phong

Will I have to call each extension one at a time? Is there a way to get all messages send from anyone in the company with a single API Call?

Phong Vu on Jun 23, 2021 at 2:08pm • 0 likes

The only choice is to use the message store export API. Unfortunately, that API does not support much of filtering to export just a certain message type. Check this out if it helps.

https://developers.ringcentral.com/api-reference/Message-Exports/createMessageStoreReport

https://medium.com/ringcentral-developers/how-to-archive-companys-messaging-content-3d051068667b

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