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Desktop App PC High Memory Usage

Tags: ringcentral app, ringcentral app

Jun 29, 2021 at 6:49pm • 3 replies • 0 likes

Hans Boehm

I am feeling my laptop become slower with RC, is this usage of memory usual? It spikes on bootup

WIN10

Device name Lenovo X1 Carbon

Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz

Installed RAM 16.0 GB (15.8 GB usable)

500GB SSD

System type 64-bit operating system, x64-based processor

Kevin Pounds on Oct 13, 2021 at 10:06am • 0 likes

Is there a formal support ticket open on this yet?

Mary-Community_Moderator on Oct 13, 2021 at 12:29pm • 0 likes

Hi @Kevin Pounds, there is no known ticket for this yet. Would you please submit a ticket here?

Kevin Pounds on Oct 13, 2021 at 1:12pm • 0 likes

While the link works, it will not allow me to submit. At first it tells me I'm not logged in even though I am.. But once I fill out the ticket the Submit button does absolutely nothing. Not sure why it refuses to keep me logged in nor submit.

Mary-Community_Moderator on Oct 17, 2021 at 11:27pm • 0 likes

Hi @Kevin Pounds Do you still have issues with submitting a case?

Mary-Community_Moderator on Oct 13, 2021 at 2:24pm • 0 likes

Have you tried to clear cache and cookies?

erik-stein on Jul 24, 2021 at 3:08pm • 0 likes

This is not system specific. This is a RC resource issue. It is not just you

Anirban on Jul 1, 2021 at 7:28am • 0 likes

Since this system specific issue you can open a support case here: https://support.ringcentral.com/contact-support.html and RC team can help you to resolve your issue

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