After adding a phone to a ring group, it is not ringing
Jul 19, 2021 at 12:59pm • 2 replies • 0 likes
Evening Star Barron
I have added a new phone to my Ring Group, and for some reason it is not ringing when a call rolls over, even though all the other phones in that group ring. Anyone have any ideas?
on Jul 20, 2021 at 7:41am • 0 likes
Hi, yes, the configuration is correct. The phone is not on DND, it is not on mute, and the ring mode is on. The phone does ring if a call comes directly to that extension. It only refuses to ring when part of this Ring Group.
on Jul 20, 2021 at 8:15am • 0 likes
May I know which number are you referring to in this screenshot?
on Jul 20, 2021 at 8:37am • 0 likes
Sure! The top number in the ring group, (505) 582-2354
on Jul 19, 2021 at 5:16pm • 0 likes
First of all please check if the phone configuration is correct and there no DND for that number, also make sure that the phone is not mute and ring mode is on.
"When you add anew phone number into the call forwarding list, make sure that the toggle switch is set to enable" ref: https://support.ringcentral.com/article/Set-up-Ring-Group.html
If issue persist, please check with technical support team here https://support.ringcentral.com/contact-support.html
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