Hi,
I'm looking for the right path to manage multiple calls on one device using the REST API.
What are the API endpoints to:
- Answer an incoming call while putting a previous call on hold.
- Switching between the two different calls.
- Combine the calls into a Conference.
You can put an active call on hold, then pick up the new coming call and switching between them using these APIs under the Call Control API set:
https://developers.ringcentral.com/api-reference/Call-Control/holdCallParty
https://developers.ringcentral.com/api-reference/Call-Control/unholdCallParty
https://developers.ringcentral.com/api-reference/Call-Control/pickupCallParty
Or use the Flip API https://developers.ringcentral.com/api-reference/Call-Control/callFlipParty
Right now, there is no API to convert a call into a conference call.
Following this post...
The Bridge CallControll endpoint right now can combine 2 active calls, but drops the person making the 'Bridge' connection. https://developers.ringcentral.com/api-reference/Call-Control/bridgeCallParty
But, some functionality like 'Add Call Party' to a call session or a Bridge with Agent/Conference All endpoint would be more awesome.
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