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Alternative to simultaneous sequential call queues?

Tags: call queues

Jul 22, 2021 at 6:04am • 1 replies • 0 likes

Mark Martinez

A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?

Mary-Community_Moderator on Jul 22, 2021 at 8:18am • 0 likes

Hi @Mark Martinez, learn more about how the Call Queue feature works through this KB article https://support.ringcentral.com/article/Call-Queue-Overview.html.

Mark Martinez on Jul 22, 2021 at 8:28am • 0 likes

Hi, I've read through that page but I know simultaneous overflow call groups don't work, so I'm actually looking if there's alternatives or workarounds to that. Ideally I'd like to have simultaneous rings for each call queue.

Mary-Community_Moderator on Jul 22, 2021 at 9:53am • 0 likes

Thanks for clarifying, @Mark. The Call queue feature doesn't have this capability. You may add a feature request in our Ideas Portal at https://ideas.ringcentral.com/.

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